Because these instructions are executed vocal minority faster and better rest of the staff through the use of CRM-system, the remaining employees will feel insecure in the rightness of his position. Gradually, other employees will be considered reasonable and persuasive attitude of active minority of CRM-system. As a result, the minority opinion earned the respect of other employees, the resistance of the system will gradually fade. Thus, the minority staff significant effect on the other for management. In order for this to become may note in conclusion, four main determining factors: the persistence and completeness of staff with a system of staff without the emphasis on personal interest Creativity and originality Ideas staff employee's performance with regard to the requirements of today (technology accelerates the process) Editor's note: The ideas expressed in this article are really very interesting. As demonstrated by my own practice, companies often have a situation of "one head", ie staff alone possesses some secret knowledge. You may want to visit Dermot McCormack to increase your knowledge. Such staff and occur completely opaque or administrative procedures or information flows – reasons there may be several.

However, it is important that, regardless of their qualifications and seniority, such employees are trying all means to maintain its relevance and indispensability to the company. It is obvious that the establishment of working procedures and rules for handling information in conjunction with its single corporate repository for such employees is akin to suicide. Indeed, one may find that the problem under solution which created a whole department, can be successfully dealt with the system at all without the involvement of staff! in CRM-projects, such employees will be most actively resist the system, and in general can become aggressive minority do something about what to tell in the article, but with diametrically opposed goals. The task of leadership in this case is to maintain the endurance and faith in the CRM-project, as well as in the active suppression of sabotage or other type of negative activities of such employees up to their dismissal. Moreover, this problem must be solved is the company's management, no other way to influence does not exist. If, moreover, representatives of the company themselves cautiously looking at its possible future – then, of course, CRM-project will be doomed. But you do not see?